Terms and Conditions
Make My Vacations, incorporated in New Delhi as a Tour Operator.
Please read our terms and conditions carefully before you commit to a reservation with Make My Vacations
- Trip reservation / subscription
- Payment
- Travel Documents Delivery
- Tailor-made tours: modification requested by the customer
- Amendments by Make My Vacations
- Cancellation and Refunds
- Claims
- Liability
- Disclaimer
- Intellectual Property
1. Trip reservation/subscription
How to ask for a quotation
To book a tailor-made or organized tour, the customer must contact Make My Vacations by email or telephone. The customer will receive a proposal describing the tour description, package inclusions and exclusions, net price and payment terms.
The customer is encouraged to ask for changes in the proposal if it doesn’t meet his/her requirements or budget. He/she must also ask for any clarification if necessary, to avoid misunderstandings.
How to book
Upon accepting the proposal, the customer will be asked:
- to email each passenger’s passport copy and provide his/her identification and contact details.
- to pay a down payment. In case payment is done by a third party by credit card, the credit card holder must also send an id proof.
- to email the passengers’ arrival and departure flight details.
One invoice will be sent to each paying passenger.
The subscription to a trip is valid after Make My Vacations has received an advance deposit. The payment must be finalized on or before due date.
Legal and health requirements
The customer must check the legal and health requirements before traveling to India. Passengers must carry a valid passport with a visa delivered before departure by the Indian Embassy of their country of residence: currently only a very limited number of persons are entitled to visa on arrival in India.
2. Payment
Price
The actual price of the trip is mentioned in the agreement issued in the customer’s name by Make My Vacations. It can exceptionally be revised up in the event of variation of costs after the booking (fuel cost, local taxes…). In case of important fluctuations in exchange rates, the price quoted in a foreign currency (EUR, USD…) might also be revised up. The customer would immediately be informed.
Methods of payment
Remote payment: interbank transfer or online payment by credit or debit card.
Payment in Delhi office: cash, credit card and Traveler’s cheques (currencies: EUR, USD or INR).
The online payment gateway for Visa, MasterCard and American Express is secured by Stripe and Razorpay, therefore Make My Vacations cannot access any confidential financial information about its customers.
Exchange rate and transaction fees
Applicable exchange rate will be as on the day of transaction.
The customer is requested to bear all costs for interbank transfers (option OUR).
No extra fees are levied by Make My Vacations for credit card payments. However, in case of foreign credit cards, the customer might notice a discrepancy between the billed amount and the amount actually debited from his account. This would be the result of fees levied by his/her own bank for international transactions, for which Make My Vacations shall not be liable.
In case of discrepancy between the billed amount and the amount actually received by Make MyVacations, we reserve the right to ask the customer to pay the difference.
3. Travel Documents Delivery
Before the trip starts, the customer will receive a firm booking confirmation, mentioning the name and contact details of the hotels, train and flight timings, etc.
Travel documents are delivered upon receipt of full payment.
They are directly handed over by Make My Vacations or its appointees (guides, drivers…), otherwise sent by email.
If required, the documents will be couriered to the customer in India or in his/her country (and a notification will be emailed to the customer). In case the documents are not received in time, the customer has to inform Make My Vacations as soon as possible so that Make My Vacations can arrange duplicate documents.
4. Modification requested by the customer
Amendments or modifications of tour
Before and during the tour, the customer can ask for changes in his program, for all or part of the tour booked. Make My Vacations will check whether the changes are feasible and will estimate possible additional charges. If the customer agrees with the conditions, Make My Vacations will quickly proceed with the changes.
Modification of travelers’ number
In case some travelers withdraw from a group, they will be refunded the amount paid as described in the “cancellation” section, provided that the trip costs do not rise for the remaining travelers. Otherwise, the hike in trip costs resulting from the cancellation of some passengers from a group must be borne by the passengers cancelling their booking (so that the remaining confirmed passengers will not be affected).
In case new travelers want to join the trip, Make My Vacations will check if services are still available for booking and will reconfirm the final price.
5. Amendments by Make My Vacations
If some services included in the price are not available at the time of booking (such as sold out flight or hotel), Make My Vacations will look for equivalent alternative solutions and inform the customer. If some solutions cost additional charges, Make My Vacations will also reconfirm with the customer before booking.
Please read carefully our Liability section below. In case of changes beyond Make My Vacations responsibility, Make My Vacations will provide all assistance required and will Endeavour to minimize any inconvenience, but cannot however offer any compensation. Any additional charge which should result from such changes would be payable by the customer only.
for example, if a train is cancelled at the last minute Make My Vacations will make necessary arrangements (hotel booking & transportation as required) but the cost must be borne by the customer. In cases of emergency Make My Vacations may arrange an advance payment on behalf of the customer, who will be required to pay back to Make My Vacations before the end of the trip.
6. Cancellation and Refunds
Cancellation Deadlines: if the customer cancels his trip:
- more than 60 days in advance, My Vacations will refund the whole amount paid, deducting a placement fee and all non-refundable expenses which might have incurred for the trip (issued flight ticket for example).
- from 31 to 60 days prior to the trip, My Vacations can require the payment of 50% of the total price, or more if necessary to cover non-refundable expenses already incurred.
- 30 days or less prior to the trip, My Vacations can keep all or part of the total price, and can require payment of unpaid balance.
Methods of payment (for refunds):
for payments done by credit cards: the refund will be credited on your credit card. It might take up to ten working days.
for payments done by cash or bank transfers: the refund will be handed over by cash or transfer, depending on whether the customer is still in India or not. In case of transfer, please note that it might take some times due to the formalities which are required to transfer funds out of India.
7. Liability
The Company cannot always control or prevent changes implemented by their suppliers. Make My Vacations is not liable for amendment or cancellation of services by an airline, a railway or a boat transporter. Should a scheduled change occur Make My Vacations will endeavour to minimize any inconvenience, but cannot however offer any compensation. Any additional charge which should result from such changes would be payable by the customer only.
If Make My Vacations has to modify or interrupt a trip for legitimate reasons (of safety, security, weather or any other case of force majeure), the customer cannot claim for compensation of unused services.
8. Claims
Any complaint regarding the trip must be notified immediately to Make My Vacations by phone, so that the company can bring a solution to the problem. After the trip, claims can be sent by email and will be handled personally.
Make My Vacations is subject to Indian laws and to the jurisdiction of New Delhi.
9. Disclaimer
Information contained on this website is provided in good faith, but Make My Vacations makes no representations or warranties of any kind, express or implied, as to the operation of the site, the information, the content, materials or products included on this website. Except to the extent as provided by applicable law, Make My Vacations disclaims all responsibility as to the information, content, materials or products arising from the use of this site, whether direct, indirect, consequential or otherwise.
10. Intellectual Property
The content of this website and of all documents generated by Make My Vacations including texts, trademark, designs, files and arrangements are the intellectual property of their author Amit Kumar and cannot be used or reproduced without his explicit consent.